|Great West Life / Canada Life||GWL has advised PABC that clients can use telehealth / virtual physiotherapy care as a part of their physiotherapy benefits.||Direct contact with GWL representative March 26, 2020.||GWL has now merged with Canada Life.
Canada Life/GWL considers a Telemedicine visit as a reimbursable physiotherapy expense under extended health care plans that offer coverage for physiotherapy services
|Receipt should indicate the visit was provided via telehealth / virtual means|
|Sun Life||Sunlife has advised that as of March 23, 2020 virtual care will be covered for clients that do not require direct therapies. See statement here||General policy announcement by Sunlife||None||Receipt should indicate the visit was provided via telehealth / virtual means|
|Pacific Blue Cross||
As of March 24, 2020, Physiotherapists can now bill Telerehabilitation services (for subsequent claims only) to PBC for those plans with physiotherapy as an eligible benefit.
As of April 27, 2020, Pacific Blue Cross will accept claims for initial visits conducted by Tele-Rehabilitation for plans with Physiotherapy as an eligible benefit.
|Direct Email with PBC. Web Announcement||
|Medavie Blue Cross||
Medavie accepts physiotherapy services via telerehab.
As of April 20, there is a new code for a new code for CAF physiotherapy telehealth services: 240170. See statement below.
|Direct email with Medavie||Coverage includes includes RCMP, VAC and CAF.||Yes|
|Other carriers||We are awaiting word||NA||NA||Advise the client that we are unsure as to the carrier’s policy on virtual care coverage.
The client may contact the carrier directly for information.
If service is delivered, the receipt should indicate the visit was provided visit telehealth / virtual means.