Physiotherapy Virtual Care/Telerehabilitation Funding - Extended Health Benefits

Information updated as we receive it.

Physiotherapy Virtual Care/Telerehabilitation Funding - Extended Health Benefits
Funder

PABC Info

to Date

Source Parameters Recommendations Direct Billing
Great West Life / Canada Life GWL has advised PABC that clients can use telehealth / virtual physiotherapy care as a part of their physiotherapy benefits. Direct contact with GWL representative March 26, 2020. GWL has now merged with Canada Life. 
Canada Life/GWL considers a Telemedicine visit as a reimbursable physiotherapy expense under extended health care plans that offer coverage for physiotherapy services
Receipt should indicate the visit was provided via telehealth / virtual means  
Sun Life Sunlife has advised that as of March 23, 2020 virtual care will be covered for clients that do not require direct therapies. See statement here General policy announcement by Sunlife None Receipt should indicate the visit was provided via telehealth / virtual means  
Pacific Blue Cross

As of March 24, 2020, Physiotherapists can now bill Telerehabilitation services (for subsequent claims only) to PBC for those plans with physiotherapy as an eligible benefit. 

 

As of April 27, 2020, Pacific Blue Cross will accept claims for initial visits conducted by Tele-Rehabilitation for plans with Physiotherapy as an eligible benefit. 

Direct Email with PBC. Web Announcement
  • Follow College guidelines
  • “Screening” calls used to determine whether a member is a candidate for a telehealth appointment are not covered.
  •  Receipt should indicate the visit was provided via telehealth / virtual means
  • Instaclaims must indicate Telerehabilitation
  • Benefits vary from plan to plan and members should verify their benefits coverage for telehealth.

 
Yes
Medavie Blue Cross Medavie accepts physiotherapy services via telerehab. Direct email with Medavie Coverage includes includes RCMP, VAC and CAF.   Yes
Other carriers We are awaiting word NA NA Advise the client that we are unsure as to the carrier’s policy on virtual care coverage. 
The client may contact the carrier directly for information. 
If service is delivered, the receipt should indicate the visit was provided visit telehealth / virtual means.