We have opportunities for entitlement officers in our Worker and Employer Services division to provide timely, exceptional customer service and help workers with physical injuries. In this role, you’ll make entitlement decisions on claims, manage health care benefits, and answer questions about claim decisions.
If you are committed to providing compassionate service and have experience making well-reasoned decisions by applying law and policy, we have entitlement officer roles available in our Prince George office. Apply now – we’re reviewing applications weekly.
Entitlement Officer Information Session – Prince George
Learn more about a rewarding career in entitlement with WorkSafeBC.
Location: Prince George Conference and Civic Centre
808 Canada Games Way
Date: Monday, June 10, 2019
Time: 5:00pm - 8:00pm
Please RSVP to: Prince George Entitlement Careers by 3:00pm on Jun 5, 2019.
What you’ll do
As an entitlement officer you will:
- Adjudicate claims related to workplace physical injuries
- Gather information by telephone and in person, analyze information to determine relevant facts, and weigh evidence to make reasoned decisions in a timely manner
- Review medical documentation and other evidence to determine the eligibility of workers for compensation benefits
- Communicate verbally and in writing to workers, employers, health care providers, and other representatives to ensure that entitlement decisions are delivered and clearly understood
- Support workers recovering from physical injuries by arranging short-term disability benefit payments and appropriate treatment
- Ensure employers have an early return-to-work process in place
Is this a good fit for you?
We’re looking for people who can:
- Exhibit excellent interpersonal skills and a high level of professionalism to provide empathetic, tactful, respectful, and courteous service
- Manage emotionally sensitive conversations while demonstrating a high level of personal resiliency
- Apply strong organizational and time management skills to handle a high volume of claims
- Effectively communicate confidential and sensitive information to a wide variety of clients, both orally and in writing, using discretion and tact
- Take initiative in complex matters
- Make decisions when there may be disagreement
- Work both independently and in a team environment
Your educational background and experience:
- A post-secondary diploma or degree in business, healthcare, communications, science, or a related discipline
- A minimum of 18 months of experience involving independent decision-making, and applying law and/or policy
- A valid driver’s license
- An equivalent combination of education and experience will be considered